Privacy Policy

1. Introduction

DawaVale ("we", "our", or "us") is a licensed pharmacy in Maunath Bhanjan, Mau, Uttar Pradesh. We are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with us via dawavale.pages.dev or our WhatsApp ordering service.

2. Information We Collect

When you place an order or contact us, we may collect:

• Your name and WhatsApp contact number
• Delivery address
• Prescription photos or medicine lists shared via WhatsApp
• Order history and payment confirmations

We do not collect payment card details. All transactions are cash on delivery or UPI and we do not store financial credentials.

3. How We Use Your Information

• Process and fulfil your medicine orders
• Contact you regarding order status or delivery
• Maintain legally required pharmacy records under Indian regulations
• Improve our service quality

We will never use your personal information for unsolicited marketing without your consent.

4. Prescription Data

Prescription photos shared via WhatsApp are used exclusively to verify and fulfil your medicine order. They are handled with strict confidentiality by our licensed pharmacists and retained as required by the Drugs and Cosmetics Act, 1940 and applicable Indian pharmacy regulations.

5. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. Your data may only be shared with delivery personnel (name and address only) to complete your order.

6. Data Retention

We retain order and prescription data for the minimum period required by Indian pharmaceutical regulations. You may request deletion of your data (where legally permissible) by contacting us on WhatsApp.

7. WhatsApp & Third-Party Platforms

Our ordering service uses WhatsApp, operated by Meta Platforms, Inc. By using WhatsApp to contact us, you are also subject to WhatsApp's own Privacy Policy. We do not control WhatsApp's data practices.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, contact us via WhatsApp at +91 86043 63218.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top will reflect any changes. Continued use of our services constitutes acceptance of the updated policy.

10. Contact

DawaVale Pharmacy
Maunath Bhanjan, Mau, Uttar Pradesh — 275101
WhatsApp: +91 86043 63218